One governed knowledge layer, six shapes of the same problem. Engineering's looking for an architecture decision; HR's answering the same handbook question for the third time this week; Operations needs an auditor to find the right SOP. Same product, different surface.
The pattern repeats across the org: the answer exists, it's in a SharePoint site or Drive folder or Confluence space that someone owns and someone else doesn't know about, and the cost of finding it lands on whoever's senior enough to be asked. AnswerVault closes the loop. The team that owns the document keeps owning it; everyone else can ask.
Architecture decisions, runbooks, and API docs, instantly searchable.
Stop interrupting senior engineers for answers that already exist. CLI + Slack access for the team that lives in the terminal.
Read more →Policies and handbooks employees can actually find.
Cut repeat queries to the HR inbox. Employees ask in Teams or Slack; AnswerVault cites the right policy.
Read more →SOPs and process docs available to everyone, when they need them.
Reduce procedural drift across sites. The right SOP, the current version, with an audit trail of every query.
Read more →Faster resolutions, happier customers.
Agents find answers in seconds instead of minutes. Fewer escalations, consistent answers, faster onboarding.
Read more →Governed knowledge for contractors, partners, and external stakeholders.
Share curated knowledge without giving external users an M365 or Google Workspace seat. Logged, auditable, scoped.
Read more →Bridge the knowledge gap across offices, time zones, and tools.
SharePoint, Drive, and Confluence searched together. 24/7 access regardless of who's online.
Read more →The fastest path to value is to pick one team with a clear question loop, prove the loop is broken, prove AnswerVault closes it, and let the rollout follow internal demand. Two common entry points:
HR handbooks, expense policies, leave entitlements, SOPs, supplier onboarding processes. The query volume is real, the answer set is bounded, and the cost (HR inbox load, procedural drift) is easy to point at. Visible value within a fortnight.
Runbooks, architecture decisions, on-call procedures. The cost is harder to put a number on but more strategic: principals stop answering L1 questions, juniors get unstuck faster, and the team's institutional knowledge stops walking out the door at notice periods.
The HR team queries from Microsoft Teams because that's where the questions land. Engineering picks the CLI because the terminal is home. Customer support uses Slack threads to keep the answer attached to the case. External users get a web link with no licence required. Same governed knowledge base, same citations, same audit trail across every surface.
Pro is £7/user/month with managed AI included. No procurement cycle, no LLM subscription bolted on. Start with one team's documents; expand when the loop closes.