Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Catapult CX Limited, a company registered in England and Wales (Company No: 11381539), trading as Catapult ("Company", "we", "us", or "our"), governing your access to and use of the AnswerVault platform and related services (the "Service").

1. Definitions

In these Terms, the following definitions apply:

• "Customer Data" means any data, content, documents, or information uploaded, submitted, or otherwise made available to the Service by or on behalf of the Customer.
• "Service" means the AnswerVault platform, including all software, APIs, integrations, user interfaces, and related services provided by the Company.
• "Authorised Users" means the individuals authorised by the Customer to access and use the Service under the Customer's account.
• "Subscription Term" means the period during which the Customer is subscribed to use the Service.
• "Third-Party Services" means any third-party applications, platforms, services, or integrations used in conjunction with the Service, including but not limited to document storage platforms and messaging services.
• "AI Services" means the automated systems, including foundation models, embedding models, and machine learning tools, that the Company uses to provide and operate the Service.

2. Use of the Service

2.1 Account Registration

You must register for an account to access the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorised use of your account.

2.2 Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations;
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Service;
• Interfere with or disrupt the integrity or performance of the Service;
• Attempt to gain unauthorised access to the Service or its related systems;
• Use the Service to process, store, or transmit any material that infringes the intellectual property rights of any third party;
• Sublicense, resell, or redistribute the Service to any third party without our prior written consent;
• Use the Service to develop a competing product or service;
• Exceed the usage limits or quotas associated with your subscription tier.

2.3 Authorised Users

You are responsible for ensuring that all Authorised Users comply with these Terms. Any breach of these Terms by an Authorised User shall be deemed a breach by you.

2.4 OAuth Scopes and Connector Permissions

The Service connects to third-party document repositories (such as SharePoint, Google Drive, and Confluence) via OAuth 2.0. The Service requests only the minimum permissions required to read and search the content the Customer has chosen to connect, and does not require write, administrative, or elevated scopes on those repositories.

The OAuth consent screen presented by the third-party repository is the primary mechanism for controlling what the Service can access. The Customer agrees:

• to grant only the permissions explicitly requested by the Service during the OAuth consent flow;
• not to grant additional, broader, or administrative permissions to the Service beyond what is necessary for read and search access;
• that any extension of permissions beyond the Service's stated requirements is at the Customer's own risk and outside the Company's intended access model.

3. Customer Data

3.1 Ownership

You retain all rights, title, and interest in and to your Customer Data. Nothing in these Terms transfers ownership of Customer Data to the Company.

3.2 Licence to Customer Data

By uploading Customer Data to the Service, you grant the Company a non-exclusive, worldwide, royalty-free licence to use, process, store, reproduce, and display Customer Data solely for the purpose of providing and improving the Service. This licence terminates upon deletion of the Customer Data or termination of your account.

3.3 Customer Responsibilities

You are solely responsible for:

• The accuracy, quality, integrity, legality, and appropriateness of all Customer Data;
• Reviewing Customer Data for bias, outdated information, discriminatory content, or other quality issues that may be reflected in retrieval and AI-generated outputs, and maintaining the currency and appropriateness of connected sources over time;
• Obtaining all necessary rights, consents, and permissions to upload and process Customer Data through the Service, including any personal data contained within documents;
• Ensuring that the use of Customer Data with the Service complies with all applicable data protection laws, including the UK GDPR and Data Protection Act 2018;
• Maintaining independent backups of all Customer Data;
• Ensuring Customer Data does not contain any malicious code, viruses, or harmful content.

3.4 Use of AI Services in Service Delivery

The Service relies on AI Services to deliver core functionality. You acknowledge and agree that the Company processes Customer Data using AI Services for the following purposes:

• Document processing: parsing, chunking, and extracting entities and metadata from connected or uploaded documents;
• Embedding generation: creating vector representations of document content to enable semantic search;
• Query understanding: interpreting user queries to determine retrieval intent;
• Retrieval and re-ranking: selecting and ordering relevant content from your indexed sources;
• Response generation: producing grounded, cited answers from retrieved content.

The categories of Customer Data processed by AI Services include the content of connected and uploaded documents, derived embeddings and metadata, user queries, retrieved context passed to generation models, and AI-generated outputs.

The Company:

• operates AI Services on infrastructure within the data residency region you have selected;
• does not use Customer Data to train, fine-tune, or improve any foundation model;
• does not share Customer Data with any AI Service provider for that provider's independent use;
• contractually requires AI Service subprocessors to process Customer Data only on the Company's instructions and to not retain Customer Data beyond what is necessary to fulfil each request.

AI-generated outputs are provided on an "as is" basis and may contain inaccuracies, errors, or omissions. You are solely responsible for verifying and validating any AI-generated output before relying on it. A current list of AI Service subprocessors is available on request.

3.5 Data Deletion

Upon termination of your account, we will delete Customer Data within 90 days, unless we are required by law to retain it. We are not responsible for any loss of Customer Data following termination.

3.6 Use of AI-Generated Outputs

AI-generated outputs from the Service are intended as informational responses for human review. They are not instructions, code, queries, or commands intended for automated execution. You agree that:

• You will not pass AI-generated outputs into systems that automatically execute code, run database queries, run shell commands, modify production data, or take other consequential actions on your behalf without prior human review;
• Where AI-generated outputs contain or reference code, SQL, HTML, shell commands, or other executable content, you are responsible for sanitising, validating, and reviewing that content before use;
• You are responsible for any consequences arising from the execution, application, or onward distribution of AI-generated outputs.

3.7 Data Source Scope and Access Model

The Service operates on a tenant-wide, admin-curated retrieval model. Content within data sources that the Customer (or an Authorised User with administrative privileges) connects to the Service becomes available for retrieval and may be returned in answers to queries made by any Authorised User of the Customer's tenant who has the right to query the Service.

The Customer is solely responsible for:

• selecting which data sources, folders, sites, or documents to connect to the Service, with an understanding of the access model described above;
• not connecting data sources or content that the Customer does not intend to make available to its Authorised Users;
• configuring administrative privileges, including who may connect data sources, in line with the Customer's internal information governance.

4. Third-Party Services and Integrations

4.1 Third-Party Integrations

The Service integrates with various Third-Party Services including, but not limited to, SharePoint, Google Drive, Confluence, Slack, and Microsoft Teams. You acknowledge and agree that:

• Your use of Third-Party Services is governed by the respective third party's terms of service and privacy policies;
• We are not responsible for, and make no representations or warranties regarding, any Third-Party Services;
• We are not liable for any loss, damage, or disruption caused by Third-Party Services, including any changes to, suspension of, or discontinuation of Third-Party Services;
• You are responsible for any fees, charges, or costs associated with your use of Third-Party Services;
• Any authentication credentials or access tokens for Third-Party Services are provided at your own risk.

4.2 AI-Generated Outputs

AI-generated outputs may be inaccurate, incomplete, biased, or inappropriate. The Company selects and manages the AI Services used by the Service in accordance with section 3.4, and may update or change the underlying models at any time. You are solely responsible for verifying any AI-generated output before relying on it. Because the Service retrieves and generates answers grounded in Customer Data, AI-generated outputs will reflect the content, currency, and any biases present in the documents you have connected.

5. Subscription and Payment

5.1 Fees

Fees for the Service are as set out on our pricing page or as otherwise agreed in writing. All fees are exclusive of applicable taxes unless stated otherwise. Fees are non-refundable except where required by applicable law.

5.2 Payment

Fees are payable in advance on a monthly or annual basis as agreed. We reserve the right to suspend access to the Service if any payment is overdue by more than 14 days.

5.3 Changes to Fees

We may change our fees at any time by giving you at least 30 days' notice. Continued use of the Service after a fee change constitutes acceptance of the new fees.

6. Intellectual Property

6.1 Company IP

The Service, including all software, algorithms, designs, documentation, and other materials, is owned by or licensed to the Company and is protected by intellectual property laws. Nothing in these Terms grants you any rights in the Service other than the limited right to use it in accordance with these Terms.

6.2 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Service, you irrevocably assign to us all rights in such feedback, and we may use it without restriction or compensation to you.

7. Disclaimers and Limitation of Liability

7.1 Service Provided "As Is"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7.2 No Warranty

Without limiting the foregoing, the Company does not warrant that:

• The Service will be uninterrupted, error-free, or free of harmful components;
• The Service will meet your specific requirements or expectations;
• Any data, content, or information obtained through the Service will be accurate, reliable, or complete;
• AI-generated outputs will be fit for any particular purpose;
• Defects will be corrected within any specific timeframe;
• The Service will be compatible with any particular third-party software or systems.

7.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunity, loss of goodwill, or business interruption, however caused and on any theory of liability, whether in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.
• The Company's total aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the total fees paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the claim.
• The Company shall not be liable for any loss or damage arising from:
  • Your use of, or reliance on, AI-generated outputs;
  • Any actions taken or decisions made based on information provided by the Service;
  • The acts or omissions of Third-Party Services;
  • Unauthorised access to or alteration of your data or transmissions;
  • Loss or corruption of Customer Data, regardless of cause;
  • Your failure to maintain adequate backups of Customer Data;
  • Any breach of security resulting from your failure to follow reasonable security practices;
  • Downtime, service interruptions, or maintenance windows;
  • Force majeure events, including but not limited to natural disasters, acts of government, pandemics, power failures, internet outages, or third-party service failures.

7.4 Essential Basis

You acknowledge that the limitations of liability in this section are an essential basis of the bargain between the parties and that the Company would not provide the Service without such limitations.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Service;
• Your breach of these Terms;
• Your Customer Data, including any claim that Customer Data infringes or misappropriates any third-party rights;
• Your violation of any applicable law, regulation, or third-party right;
• Any use of AI-generated outputs by you or your Authorised Users;
• Your use of, or connection to, any Third-Party Services through the Service.

9. Service Availability and Support

9.1 Availability

We will use commercially reasonable efforts to make the Service available, but we do not guarantee any specific uptime or availability. The Service may be subject to scheduled and unscheduled maintenance, during which the Service may be unavailable. We will endeavour to provide advance notice of scheduled maintenance where practicable.

9.2 Modifications

We reserve the right to modify, update, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

9.3 Support

Support is provided in accordance with your subscription tier. We do not guarantee response times unless expressly set out in a separate service level agreement.

10. Term and Termination

10.1 Term

These Terms commence when you first access or use the Service and continue until terminated in accordance with this section.

10.2 Termination by You

You may terminate your account at any time by contacting us. No refund will be provided for any unused portion of a prepaid subscription.

10.3 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice or liability, if:

• You breach any provision of these Terms;
• Your payment is overdue by more than 14 days;
• We are required to do so by law;
• We reasonably believe your use of the Service poses a security risk or may cause harm to the Service, us, or other users;
• We decide to discontinue the Service.

10.4 Effect of Termination

Upon termination, your right to access and use the Service ceases immediately. Sections 3.1, 6, 7, 8, 11, and 12 shall survive termination.

11. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party. This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or court order.

12. General Provisions

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service, and supersede all prior agreements, understandings, and communications.

12.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12.4 Waiver

No failure or delay by the Company in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any right on one occasion shall not be construed as a waiver on any subsequent occasion.

12.5 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction.

12.6 Amendments

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

12.7 Notices

All notices to the Company should be sent to: info@answervault.ai. Notices to you will be sent to the email address associated with your account.

13. Contact

If you have any questions about these Terms of Service, please contact us:

Email: info@answervault.ai
Phone: +44 203 773 6323

Catapult CX Limited
Company No: 11381539
VAT No: GB297305085

Last updated 14/05/2026